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Policies

General

Who is Prank-O and what happened to Prank Pack™?

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Take it easy. Prank Pack™ still exists as our product line of prank gift boxes. We renamed the company Prank-O so that eventually we can make additional hilarious things beyond Prank Packs.

Is it true that you’re really just selling empty boxes?

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That is correct. Prank Packs are empty boxes with fake products and brands printed on the outside.

Shipping/Returns

How do I make a return?

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Returns are accepted within the first 30 days after receipt of the product for US customers - we currently cannot accept returns from international customers. Please email us and we will start your return. But just know that we are super sad that your prank won’t be happening.

Return Process:
Email info@pranko.com and we will start the Return process. Please include in your email your order number, reason for return, and any additional items, such as photos of damaged product, that may be related to the return request. We will email you a prepaid shipping label that can be used to send the item(s) backOnce the items have been received at our warehouse, we will issue a refundReturns are not accepted after 30 days

Refunds will be issued for the following:
Returns within 30 days of product receivedDamaged ProductsLost PackagesRefunds will be issued to the payment method used (i.e., credit card or PayPal)

What are my shipping options, and how long will it take?

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After an order is placed, please allow one business day for processing. The shipping timelines below start after an order has been processed.  For example, an order placed on a Friday, with 2 day shipping, will not ship until the following Monday, and will arrive on Wednesday.

United States:

Free Shipping on orders over $15:  3 to 7 Business Days (+ Processing Day)Standard Shipping:  3 to 7 Business Days (+ Processing Day)2 Day Shipping:  2 Business Days (+ Processing Day)Overnight Shipping:  1 Business Day (+ Processing Day)15-Minute Drone Delivery: Service discontinued due to Cessna Incident.

International:

23-Day Transatlantic Steamship: Service discontinued in 1929.Standard International:  7 – 14 Business DaysPriority International:  3 – 5 Business Days **Free Shipping is only available in the United States
**Due to the Canada Post Strike, please allow 3 – 5 extra days for the Standard International shipping method to Canada. 

Do you ship internationally?

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Yes!

Can I ship my Prank Pack directly to the person I’m trying to Prank?

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Sure, but that’s not really how this works.  Our boxes all ship flat and empty. You will need to fold it into a box, put your real gift inside, and wrap it before the pranking magic can happen.

I’m trying to prank someone I live with. If they get the mail will it spoil the prank?

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No. As long as they don’t open that package the Prank Pack will remain hidden inside with the only clue being the Prank-O name on the shipping label.

I never received my order, what should I do?

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That’s not good, but we are here to help.If you haven’t done so already, find and open the shipping confirmation email you received. It will include a tracking number, and will give you the status of your order.If the tracking information says it was delivered, we recommend you check the back door, front door, your creepy neighbor’s house, or any other place you can think it might be. You may also want to check with your family members or roommates to see if they grabbed it by accident. We don’t mean to insult your intelligence here, but you’d be surprised how often a missing package shows up in one of those places. Seriously, like 9 out of 10 times. We didn’t actually do the math but it’s probably in the ballpark.Still no order? Please send us an email with your name, order number, and what was ordered. Then we’ll work with you to crack the case.

My order arrived damaged or is incomplete.

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We’ve invested heavily in building the greatest fleet of fulfillment robots and delivery drones the world has ever seen, but they occasionally make mistakes. Please send us an email with your order number and what’s missing or damaged. After that we’ll get it straightened out.

I ordered a Prank Pack™ and all I received was a flat empty box, where is the actual product I ordered?

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Oh, boy. This again? Alright, here we go. Prank Packs are empty gift boxes designed to be used as practical jokes. The product depicted on the box you ordered does not actually exist, and the world is better off for it. We try to make this as clear as possible by explaining this on almost every page. We also had you check a box to confirm you understood you were buying a gift box before completing your order. If you still want to email us and admit that you didn’t understand, you can contact us here. We promise to be nice, but understand we will be laughing at you around the water cooler.

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